Nancy received her dual undergraduate degrees in psychology and business administration from Marquette University and her juris doctor degree from the William S. Boyd School of Law.
At FIRM RCM, Joe focuses on customer service, originating new business and supporting regional sales staff. Before starting FIRM RCM, Joe served as division President for a national accounts receivable company, where he led multiple service lines of business.
John J. Feldman, JR.
John, who directs FIRM RCM’s sales and marketing operations in the Western United States, has more than 30 years of health care sales, sales management, and revenue cycle consulting expertise.
VP Eligibility Services
Kimberly has more than 20 years’ experience in health care. She has spent the last 15 years in eligibility, ensuring the eligibility service line’s overall viability, effectiveness and operational efficiency.
Shirley began her career as a Medical and Rate Review Analyst with Blue Cross Blue Shield of Florida where she approved the rate increases for hospitals throughout the State of Florida.
Lisa began her career as a regional supervisor with the National Healthcare Review (NHR), earning her way to Executive Vice President/COO.
Director of Denials Management
Kris serves as FIRM’s Director of Denials Management overseeing the Denial Management Department. She has 30 years of health care and administrative experience.
OOS Medicaid Billing and Credentialing Manager
Crystal serves as FIRM’s OOS Medicaid Billing and Credentialing Manager overseeing the Billing / Credentialing Department. She has more than 15 years of health care and administrative experience.